FAQ

GENERAL

Will these prints be physically mailed to me?
Our prints are digital, not physical. After your purchase, you will be sent (to the email you provided on your order) a link to download this print. You can then print it yourself or send it to a printing shop of your choice.

How do I unzip the file I received?
Check out these articles for help:
For Mac users: https://www.dummies.com/computers/macs/how-to-zip-and-unzip-files-on-your-mac/
For Windows users: https://support.microsoft.com/en-ca/help/4028088/windows-zip-and-unzip-files

Do you accept international orders?
Anyone with a valid email address can purchase a print.

Who designs/creates your prints?
Our Tulip & Sage team designs and creates these prints for you with love. <3

Can I sell these prints?
No, our prints are for Personal Use Only. We ask that you please do not copy, distribute, alter, or sell our prints. We also ask that you do not share our print files with anyone else once you receive them. Thank you so much for supporting our small business!

Can I get a refund?
Due to our products being digital, we do not provide any refunds on our prints (unless specifically stated on an individual product page). Please read through the details carefully before your purchase, and if you're unclear about something, please reach out to us for information before making your purchase.

 

WALL ART

What do I get with my order?
You will receive one zip file with six image files. The six files include:
1 JPG file with a rectangle image in size 6 in x 8 in
1 JPG file with a rectangle image in size 9 in x 12 in
1 JPG file with a rectangle image in size 18 in x 24 in
1 PDF file with a rectangle image in size 6 in x 8 in
1 PDF file with a rectangle image in size 9 in x 12 in
1 PDF file with a rectangle image in size 18 in x 24 in

What size do the prints come in?
You'll receive the print in three different sizes: 6 in x 8 in, 9 in x 12 in, and 18 in x 24 in

Why did I receive both JPEG/JPG and PDF image files?
We've included both with your order in case a printing shop will only accept one format, but you can print from either format.

What makes these prints different from any other online image?
We create high-resolution prints (300 dpi) for the best printing quality. Online images usually use lower resolution images (like 72 dpi) for faster loading times.

Can I edit these prints?
No, our prints are not editable.

Can I share these on social media?
We would love to see your framed prints in your home on social media! Tag us @tulipandsage when you do :)

 

WORKBOOKS & JOURNALS

What do I get with my order?
You will receive one zip file with your PDF printable files.

Can I edit the layout of my workbook/journal?
The designs or layouts of our workbooks/journals are not editable. You are able to add text digitally by using Adobe Reader (You can download that HERE)

How are these workbooks and journals created?
Our Tulip & Sage team creates these from our personal and lived experience with the hopes of being useful to you. You should not rely on the information provided in these as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.