FAQ

GENERAL

Will these prints be physically mailed to me?
No. Our prints are digital, no physical prints will be shipped to you. After your purchase, you will receive the digital print files which you can then print.

How it works:
1. Purchase.
2. Download. [ You will need Adobe Reader installed on your computer to open your PDF files. You can download Adobe Reader for FREE here: https://get.adobe.com/reader/ ]
3. Print.
4. Enjoy!

How do I unzip the file I received?
Check out these articles for help:
For Mac users: https://www.dummies.com/computers/macs/how-to-zip-and-unzip-files-on-your-mac/
For Windows users: https://support.microsoft.com/en-ca/help/4028088/windows-zip-and-unzip-files

Ways to print:
1. At home.
2. At a local print shop.
3. Using an online printing service and having prints delivered to you.

The quality of the final print will depend on the paper and printer used. We recommend using a print shop or online printing service for best results.

Colours may vary slightly due to differences in monitors and printers.

Do you accept international orders?
Anyone with a valid email address can purchase a print.

Who designs/creates your prints?
Our Tulip & Sage team designs, creates, and illustrates these prints for you with love. <3

Can I sell these prints?
No, all our prints are for PERSONAL USE ONLY, not for any commercial use. Not to be copied, distributed, altered, or sold. No file sharing, reselling of any files or finished products is permitted.

Can I get a refund?
Due to the nature of digital purchases, there are no refunds, exchanges, or order cancellations. Please read through the details carefully before your purchase, and reach out to us with any questions.

 

ART

Why did I receive both JPEG/JPG and PDF image files?
We've included both with your order just in case a printing shop will only accept one format, but you can print from either format.

What makes these prints different from any other online image?
We create high-resolution prints (300 dpi) for the best printing quality. Online images usually use lower resolution images (like 72 dpi) for faster loading times.

Can I edit these prints?
No, our prints are not editable.

Can I share these on social media?
We would love to see your framed prints in your home on social media! Tag us @tulipandsage when you do :)

 

WORKBOOKS

Can I edit the layout of my workbook?
The designs/layouts of our workbooks are not editable. You are able to add text digitally by using Adobe Reader (You can download that HERE)

How are these workbooks created?
Our Tulip & Sage team creates these from our personal and lived experience with the hopes of being useful to you. You should not rely on the information provided in these as a substitute for, nor does it replace, professional medical advice, diagnosis, or treatment. If you have any concerns or questions about your health, you should always consult with a physician or other health-care professional.